Using Avaya Telephone Features

Automatic Callback/Return Call

The Automatic Callback feature allows telephone users request a call back from a line that is busy, not answered, on another call or going to coverage. When the called extension becomes available, the system generates a callback call with a special three-burst ring to the caller's phone to signal that the other line is now available.

Single Line Set Users

To Activate

1. You have dialed an extension and hear a BUSY SIGNAL or no answer....
2. Press your FLASH/RECALL button, Listen for Recall Tone
3. Dial * 5, Listen for Confirmation Tone
4. Hang up

When You Are Called Back

1. Listen for three short rings ...
2. Lift handset and hear ringing
3. Wait for answer

To Cancel

1. Listen for Dial Tone
2. Dial # 55
3. Hang up

Digital Set

If you do not have an Automatic Call Back button, use the instructions for the single line set.

To Activate

1. You have dialed an extension and hear a BUSY SIGNAL ....
2. Press your AUTOMATIC CALL BACK BUTTON
3. Hang up
4. Wait for Call Back

When You Are Called Back

1. Listen for three short rings ...
2. Lift handset and hear ringing
3. Wait for answer

To Cancel

1. Listen for Dial Tone
2. Press AUTOMATIC CALL BACK BUTTON
3. Hang up

On Single line phones: FLASH, RECALL, TAP, & R all indicate the same button. Any single line set without this button will have to use the Switchhook button instead.