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Using Avaya Telephone Features

Call Pickup

Call Pickup enables users to answer calls ringing at other stations. You can set up groups of phone users who can answer each other's calls. When one group member is unavailable to answer a call, any of the other members can pick up the call from their phones. If multiple phones are ringing at the same time, the Call Pickup feature will answer the first call. Users can belong to only one Call Pickup group, which is usually a department or other group of people who have similar functions and are located in the same area so they can hear the phones they need to pick up.

SINGLE LINE SET USERS

From an Idle Phone

  1. Listen for Dial Tone
  2. Dial * 7
  3. Begin talking immediately

Hold & Pick Up Second Call

  1. Press FLASH/RECALL button
  2. Listen for Recall Dial Tone
  3. Dial *4, Listen for Dial Tone(see note 1)
  4. Dial *7
  5. Begin talking immediately

Alternate Between Calls

  1. Press FLASH/RECALL button
  2. Listen for Recall Dial Tone
  3. Dial * 4
  4. Begin talking immediately

Return to Held Parties

  1. Hang up
  2. Your phone will ring
  3. Answer call, resume conversation.

DIGITAL SET USER
Note: If your digital set does not have a CALL PICKUP Button, please use the instructions for the single line set.

From an Idle Phone

  1. Listen for Dial Tone on an idle line
  2. Press CALL PICKUP button
  3. Begin talking immediately

Hold & Pick Up Second Call

  1. Place Call #1 on Hold, it's associated button lamp will blink (see Note 2)
  2. Press next idle line button
  3. Listen for Dial Tone
  4. Press the CALL PICKUP button
  5. Begin talking immediately

Alternate Between Calls

  1. Place Call on Hold, it's associated button lamp will blink
  2. Press line button of party you wish to speak to
  3. Begin talking immediately

Note 1: If you did not dial *4 before *7 when you put your original call on hold, you will get a three way conference call with the two parties after you depress the FLASH/RECALL button.

NOTE 2: It is very important to remember which caller is on which line button and how long each caller has been on hold.

On Single line phones: FLASH, RECALL, TAP, & R all indicate the same button. Any single line set without this button will have to use the Switchhook button instead.

 
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