Using Avaya Telephone Features

Priority Calling/Call Waiting to Answer

The Priority Calling feature allows the user to signal a telephone extension that is busy which reduces the chances of a busy telephone missing an important call. The Call Waiting to Answer feature provides a short series of beeps heard by the extension that is busy and the user calling the busy extension will hear a distorted ring. Advantages include:

1. Identifies an important call that the called party might otherwise let go unanswered or let go to a covering user.
2. Can not follow any coverage path. Will ring continuously until answered.
3. Overrides the Send All Calls feature, but NOT the Call Forwarding feature.
4. Priority Calling is established by use of:

• PAD (priority abbreviated dialing) button on a digital telephone set.
• Group Dialing List.

Single line set

To Hold a call and answer a call

1. Press FLASH/RECALL button
2. Listen for Recall Dial Tone,
3. Press *4, Listen for Dial Tone,
4. Begin Conversation

To return to Held call: Hang up handset and phone will ring, answer and finish conversation with party.

On Single line phones: FLASH, RECALL, TAP, & R all indicate the same button. Any single line set without this button will have to use the Switchhook button instead.