Using Avaya Telephone Features
Call Hold

This feature allows a telephone user to:

• Hold incoming, outgoing, or inter-office calls.
• Free the same extension number to originate another call, activate a feature, or return to a previously held call.
• Allows a user to alternate between calls, holding one while being connected to the other.
• Placed an existing call on hold to prevent the held party from over hearing other discussions.

SINGLE LINE SET USERS

Placing Caller on Hold

1. Press FLASH/RECALL button
2. Listen for Recall Tone
3. Press *4, Listen for Dial Tone,
4. Lay handset down (DO NOT HANG UP)

Return to Held Call

1. Hang up handset,
2. Phone will ring,
3. Answer it and resume conversation.

Hold & Accept Another Call

1. Press FLASH/RECALL button
2. Listen for Recall Dial Tone,
3. Press *4, Listen for Dial Tone,
4. Dial third party, third party will be on the line and first party will be on hold.

Switch Between Calls

1. Press FLASH/RECALL button
2. Listen for Recall Dial Tone,
3. Press *4, Listen for Dial Tone,
4. Next party will be on line.

DIGITAL SET USERS

To Hold a Call

1. While connected to a call appearance, press the HOLD button
2. Associated button light blinks indicating call is on hold
3. Hang up or press another line button

To Return to a Held Call

Press the line button of the associated line that is on HOLD.

On Single line phones: FLASH, RECALL, TAP, & R all indicate the same button. Any single line set without this button will have to use the Switchhook button instead.