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Welcome to the U of O Residence Halls Some Answers to Frequently Asked Questions

University of Oregon Telecommunications Services welcomes you to campus! If you are new to the residence halls, your questions regarding University telephone service should be answered below. If you are a returning student, please keep this material for reference. If you have questions not answered here, please call us during business hours, 8:00-12:00 and 1:00-5:00 Monday thru Friday: (346)-1023.

  1. How can I get dialtone in my room?
  2. How much will I pay for long distance?
  3. How do I sign up for long distance authorization?
  4. If I'm sharing a phone with a roommate, how are the calls billed correctly to each of us? Do we have to split the bill after it is received?
  5. How do I sign up for voice mail or call waiting?
  6. May I pay to have my own telephone line?
  7. When and how will I be billed?
  8. Is there a way of obtaining information about calls I've placed before the statements are mailed out?
  9. May I use another long-distance carrier?
  10. How do I dial University phone numbers and local off-campus numbers?
  11. How can I place a collect call or calling card call?
  12. Why am I hearing music when I try to place a call?
  13. Who do I call if I have a question about my telephone bill?

  • How can I get dialtone in my room?
  • If you're in Spencer View or Agate Apartments, please call us at 541-346-1023. For phone service in all other residence halls, please fill out and submit the form here: http://it.uoregon.edu/phone and your line will be activated.

  • How much will I pay for long distance?
  • All long-distance calls within the U.S., including Alaska and Hawaii, are currently $0.06 per minute for all time periods. Our current International rates, including Canada, can be accessed at UO TELECOM STUDENT HOUSING/RES HALL Intl Rates page. The University of Oregon no longer sells pre-paid calling cards as local vendors can provide better rates to our users.

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  • How do I sign up for long distance authorization?
  • Please call 6-1023 (or from off-campus, (541) 346-1023) during business hours (M-F 8-12, 1PM-5PM), and we can set you up with a long distance code.

    Although you may use your code from any campus room, if you vacate the residence halls mid-year, please call 6-1023 to cancel your service. We won't know you need service cancelled unless you tell us!

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  • If I'm sharing a phone with a roommate, how are the calls billed correctly to each of us? Do we have to split the bill after it is received?
  • On request, we can issue you and your roommate(s) unique long distance authorization codes. In this manner, calls associated with each code are charged to the respective student account.

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  • How do I sign up for voice mail or call waiting?
  • If you are interested in adding these optional features to your line, please first discuss it with your roommate to determine who will pay the charge, then call 6-1023 to request one or both services.

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  • May I pay to have my own telephone line?
  • It is generally possible to have your own telephone line. There is a one-time activation fee of $25.00, followed by a recurring monthly charge of $15.00. Voice mail and call waiting would still be an additional cost.

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  • When and how will I be billed?
  • Long distance charges are billed from the 21st to the 20th of each month, and itemized statements of long distance calls and any recurring monthly charges will be sent to your UO mailing address around the 7th of the month immediately following your billing cycle. Although this statement will look like a bill, immediate payment is optional. The actual bill will later appear as a line item labeled as a "communications" charge along with housing and tuition charges on your regular UO accounts receivable bill. Any prepayments accompanied by the stub from the itemized statement will be credited to your UO account.

    Please note: If you are signing up during fall check-in, you will not receive a billing statement until early November.

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  • Is there a way of obtaining information about calls I've placed before the statements are mailed out?
  • Yes there is. Because your calls are automatically discounted at the end of the billing cycle, the raw data stored in our billing system before that date is not yet priced correctly. Therefore, if you are moving away, or have a specific call you would like to research, it might be necessary for you to give us your information and then wait a few minutes while we calculate your bill by hand and can call you back.

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  • May I use another long-distance carrier?
  • The only available long-distance carrier from the campus phone system is AT&T. However, you may use a calling card or pre-paid card from another company as long as the charges are not billed to your telephone number.

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  • How do I dial University phone numbers and local off-campus numbers?
  • All University phone numbers begin with the prefix 346. When calling other University numbers from campus, simply dial 6 + the remaining four digits. To make an off-campus, local call, dial 9 + the seven digit phone number. Dial 9 before toll-free 1-800, 1-877, and 1-888 numbers as well.

    For further dialing instructions, refer to http://telecom.uoregon.edu/student/student-dialing.html

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  • How can I place a collect call or calling card call?
  • Dial 9+0+area code+the telephone number, or 9+the toll-free access number your carrier has given you to have the call billed to your calling card. After hearing a long-distance carrier identification, an announcement will give further dialing instructions. If you need help, dial 9+00 for an AT&T operator, or call the operator for the company you are using.

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  • Why am I hearing music when I try to place a call?
  • Music means the local circuits are busy, and that you are in queue to wait for an available outgoing trunk line. If you remain on the line, your call will be processed as soon as one becomes available--usually within a few seconds.

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  • Who do I call if I have a question about my telephone bill?
  • If you have any questions, please call our office at 6-1023, or if you prefer send an E-Mail to Telecom.

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