Using Avaya Telephone Features
The Hunting feature routes calls directed to a busy line to other line(s) in a predetermined group (hunt group).
- The Status (busy or idle) of extensions within the group is checked in order -- if an extension is busy, the call routes (hunts to) the next extension.
- This hunting process continues until an idle extension is found or the hunt group has been exhausted, depending on the type of hunting that is used.
- There are two types of hunting or search patterns that can be used:
The hunt starts with the called extension and proceeds to check all extensions in the hunt group. The call completes to the first idle extension found. The hunt routine can check up to thirty terminals. In hunts groups with less than thirty terminals, some terminals are checked again. If every extension number in the hunting sequence is busy, the system returns a busy tone to the caller.
In linear hunting, the hunt starts at the called extension and proceeds to check the remaining extensions in the hunt group. If the called extension is not the first number in the hunt group sequence, the extensions preceding the called number in the hunt group are NOT checked. If the remaining extension numbers are busy, the system returns a busy tone to the caller.
The station Hunting feature is not compatible with Call Coverage. If Station Hunting is used in the place of Call Coverage, calls can not "route to" or "cover to" AVST. However, the Station Hunting feature can provide efficient use of telephone lines when heavy incoming calling is experienced and is primary used with MODEM and fax lines.