Instructions for Telecommunications Order Forms
The Avaya 8410 has been discontinued and has been replaced by the Avaya 2420 set.
Form 4c -- Digital Configuration for the 8410 Set
The 8410 is designed for a user who wants/needs access to a digital display, more than one line appearance and/or a speaker phone. The display buttons can no longer be programmed for optional features and have standard defaults.
The digital display will show The following:
Menu: this pulls up the display options:
- Inspect mode: this displays information about the next incoming call while you are on the current call. This information may tell you enough to either continue with the current call (and have the incoming call follow the Call Coverage Path to Voice Mail) or tell your current call that you will call them back and go directly to the incoming call. This feature is very nice for someone who is expecting important calls and needs to connect immediately.
- Date/Time: Displays The current date and time directly from the switch.
- Timer: You now have your very own egg time built into the set!
- Directory: Use The keypad to enter a name and have the Switch search for phone number(s) associated with that name.
Exit: closes the menu.
Buttons common to most digital sets include:
- Hold Button -- places a line on "hold"
- Transfer Button -- assists in the connection link of transferring a call (either incoming or outgoing) to another line and dropping the user out of the link.
- Conference Button -- assists in the connecting link of a user with a call (either incoming or outgoing) to another line and maintaining the link between all three parties.
- Drop Button -- associated with ACD features, ignore it.
- Message Waiting Light for the primary line.
- Speaker: for the internal speaker phone
- Mute: for muting The speaker phone during a consultation.
Messages from Displays and their meanings:
| a= |
Information on current call. May be from any OUS switch or passed through from QWEST trunk lines. |
| b= |
The call you are receiving is a coverage call from an extension that is either busy or in use. |
| C= |
The call you are receiving is a coverage call from an extension that has Permanent Send All Calls coverage. |
| Cover |
The extension you called is being answered either through coverage or by call pick up (i.e. you will be answered by someone or Voice Mail rather than the extension you originally called). |
| d= |
The call you are receiving is a coverage call from an extension that did not answer (or caller used the Zero out option in Voice Mail). |
| f= |
The call you are receiving is to an extension that is forwarded to you. |
| Forward |
The extension you called is forwarded somewhere else. |
| Hunt |
The extension you called is busy and your call is hunting to the next available line. |
| p= |
The call you are receiving is being answered using "call pick up". |
| S= |
The call you are receiving is a coverage call from an extension that has "Send All Calls" activated. |
Filling out the Forms:
- To Add a new 8410 digital, please submit Form 1a, Form 4c, and any other form related to the line (i.e. call coverage, Voice Mail, etc.). Check the Add box on Form 4c.
- To Change an existing 8410 digital, submit Form 4c. If other attributes of the line are also changing, please attach other forms for those changes. Check the Change box on Form 4c.
- To Delete a 8410 digital, send in Form 1a indicating the line to delete.
The 8410 has only 10 programmable buttons.
Buttons 1 & 2 are for the primary line associated with the set. If it is a new number, please specify the nn1, nn2, etc. associated with Form 1a. A set may have a maximum of four (4) appearances of an extension. All appearances can be both incoming and outgoing, or be restricted to just outgoing calls only.
Buttons 3, 4, 6, 7, 8, 9 & 10 can be additional line appearances of the primary line, line appearances (like bridges) of other lines or Optional Features.
Button 5 will be the Send All Calls button for the primary line.
Optional features include:
- ADL (Abbreviated Dialing List)
- Automatic Call Back
- ACD related buttons
- Call Forward
- Call Pick Up (for a call pick group)
- Consult
- Last number dialed
- Message Waiting Light (for an Non-Primary line)
- Paging System related buttons
- PAD (Priority Abbreviated Dialing) & its associated Terminal Busy Light
- Transfer to Voice Mail
- AD buttons that user can program for personal use.
If you have any questions, PLEASE feel free to call the Telecom Help Desk at 346-NETS.
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