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Instructions for Telecommunications Order Forms
Form 4k -- Digital Configuration for the 9630 Set and 24 Button Expansion module
The 9630 is designed for a user who wants/needs access to a digital display, access for up to 24 call appearance/feature buttons, a built in headset jack (no longer need adaptors or boxes) and a speaker phone. The optional module adds 24 more call appearance/feature buttons.
The digital display will have 4 softkey buttons which allows you to perform specific functions. The functions available and the corresponding softkey labels change according to the screen displayed. These keys can not be programmed to other options. These keys are Speed Dial, Log access, Options and Labels. Please see your Telecom Representative for further information.
Standard Buttons include:
- Hold Button -- places a line on "hold"
- Transfer Button -- assists in the connection link of transferring a call (either incoming or outgoing) to another line and dropping the user out of the link.
- Conference Button -- assists in the connecting link of a user with a call (either incoming or outgoing) to another line and maintaining the link between all three parties.
- Drop Button -- associated with ACD features, ignore it.
- Message Waiting Light for the primary line is located above the Avaya logo at the top of the set.
- Message button is programmed to dial into Voice Mail to retrieve messages.
- Speaker: for the internal speaker phone
- Mute: for muting the speaker phone during a consultation.
- Redial button dials the last number you dialed.
- Volume control buttons are used to adjust speaker, handset, headset or ringer/button click volume depending on which component is in use.
- Headset button activates a headset this connected to the 9630 headset jack.
Messages from Displays and their meanings:
| a= |
Information on current call. May be from any OUS switch or passed through from QWEST trunk lines. |
| b= |
The call you are receiving is a coverage call from an extension that is either busy or in use. |
| C= |
The call you are receiving is a coverage call from an extension that has Permanent Send All Calls coverage. |
| Cover |
The extension you called is being answered either through coverage or by call pick up (i.e. you will be answered by someone or Voice Mail rather than the extension you originally called). |
| d= |
The call you are receiving is a coverage call from an extension that did not answer (or caller used the Zero out option in Voice Mail). |
| f= |
The call you are receiving is to an extension that is forwarded to you. |
| Forward |
The extension you called is forwarded somewhere else. |
| Hunt |
The extension you called is busy and your call is hunting to the next available line. |
| p= |
The call you are receiving is being answered using "call pick up". |
| S= |
The call you are receiving is a coverage call from an extension that has "Send All Calls" activated. |
Filling out the Forms:
- To Add a new 9630 digital, please submit Form 1a, Form 4k, and any other form related to the line (i.e. call coverage, Voice Mail, etc.). Check the Add box on Form 4k.
- To Change an existing 9630 digital, submit Form 4k. If other attributes of the line are also changing, please attach other forms for those changes. Check the Change box on Form 4k.
- To Delete a 9630 digital, send in Form 1a indicating the line to delete.
The first three buttons on the left hand side are for the primary line associated with the set. If it is a new number, please specify the nn1, nn2, etc. associated with Form 1a. A set may have a maximum of four (4) appearances of an extension. All appearances can be both incoming and outgoing, or be restricted to just outgoing calls only.
The rest of the buttons on both the set and the optional module can be additional line appearances of the primary line, line appearances (like bridges) of other lines or Optional Features.
Optional features include:
- ADL (Abbreviated Dialing List)
- Automatic Call Back
- ACD related buttons
- Call Forward
- Call Pick Up (for a call pick group)
- Consult
- Last number dialed
- Message Waiting Light (for an Non-Primary line)
- Paging System related buttons
- PAD (Priority Abbreviated Dialing)
- Terminal Busy Light/AD button
- Transfer to Voice Mail
- AD buttons that user can program for personal use.
If you have any questions, PLEASE feel free to call the Telecom Help Desk at 346-NETS.
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