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Phone Basics for the Avaya 1608

Avaya 1600

  • Press “Phone” Phone Button round button to get back to main phone screen at any time.
  • “Message” Message Button button will take you to voicemail.  Login by entering your extension then your voicemail security code.  See the voicemail quick reference for usage.
  • The white rectangular buttons under the screen are the “soft key” buttons; functions on these buttons change depending on what you’re doing (they’re “context sensitive”).
  • By default, each phone has three “line appearances” of the programmed number.  That lets you take multiple calls, transfer calls, etc.  We normally program these line appearances on the first three buttons.
  • The 1608 phones use a “desi-strip” (printed card) to show how buttons are programmed.  If you change your phone programming, you can have Telecom send you a new desi-strip.  This information can also be found using the LCD display.
  • Feature

     

    Cancel/Unset (If Applicable)

    Notes/Associated Buttons

    Main Menu

    Press the Phone/Exit Button to get to the main screen.

    Phone Button (Phone Button)

    OK Button (OK Button)

    Forward calls:

    To set forwarding:
    1. Listen for dial tone.
    2. *2
    3. Enter extension to forward to.
    4. Listen for confirmation tone, hang up.
    To cancel forwarding:
    1. Listen for dial tone.
    2. #22, listen for confirmation tone.

     

    Transfer calls

    Use Transfer button:

    1. While in a call, press the Transfer Button.
    2. Dial the number which you would like to transfer to.
    3. Press the Transfer Button again to complete.

     

    Transfer Button (Transfer Button)

    Call park/pickup

    Park: 

    • While in a call, press the Hold Button.

    Pickup:

    • #77 and then the extension used when parking call

    Hold Button (Hold Button)

    Conference calls

    1. While already in a call, press the Transfer Button.
    2. Dial the phone number you wish to add to your conference.
    3. Press the Conference Button to complete the call.

     

    Transfer Button (Transfer Button)

    Conference Button (Conference Button)

    You can accommodate 6 calls using one of these black IP phones. 

    If you need more than 6 callers, arrange a bridge call (up to 50 callers using bridge, see note 1 below)

    Send all calls
    (usually to vm)

    The simplest way of setting/unsetting the Send All Calls function is to pick up the receiver and dial *8 to set, or #88 to unset.

    1. Push the Features softkey.
    2. Push the Up or Down arrow until you see the SendAllCalls softkey.
    3. Press the button.
    4. To turn off this feature, repeat step 1-3.
    5. The top right button on the programmed buttons above the number pad should also toggle Send All Calls.

     

    To unset, select the same programmed button and note the indicator changes.

    #88 to unset.

     

    Dial plan at the university:
    (541) 3466-0000 to 6-9999
    (541) 681-0000 to 1-2499
    (503) 412-3650 to 2-3809 (Portland)
    (503) 345-0440 to 5-0459 (Portland)
    (503) 412-0460 to 4-0479 (Portland)

    Getting help:
    Call Telecommunications: 6-NETS (on campus)
              (541) 346-NETS (from off campus)
    https://service.uoregon.edu (service portal)