Using Avaya Telephone Features

• Abbreviated/Speed Dialing**
  Personal List
  Group List
• Authorization Codes
• Auto Dial Buttons on a Digital Set
• Automatic Callback/Return Call
  Allows users to call a busy extension and have their calls automatically placed by the system when the called extension becomes idle.
• Automatic Call Director**
• Call Coverage
  Call Forwarding will override Call Coverage
• Call Forwarding
  All Calls
  Don't Answer and/or Busy
• Call Hold for single line phones
• Call Pickup
  Allows anyone within a specified group to answer at their own phone a call that is ringing at another desk.
• Call Transfer
• Call Vectoring
  The ability to tailor call handling
• Caller Identification Blocking
• Classes of Service
  The ability to assign certain features/restrictions to extensions
• Conference Calls allows up to 6 "legs"
• Consult feature
• Data Privacy/Priority Calling Deny deactivating special tones when using line for data/fax
• Data Restricted Lines
  Provides protection from disruption of noises or tones on lines used for data/fax
• Hotlines are used for security and elevators
• Joining Two Parties, a form of call transfer
• Last Number Redial
• Paging Services **
• Placing Calls -- instructions on how to Dial calls, directory assistance, and more
• Priority Calling/Call Waiting
  Getting someone's attention when they are on the phone
• Send All Calls, directs all calls to coverage path.
• Station Hunting
  Rerouting calls directed to a busy line to other lines in a predetermined group
• Special Tones or What those little sounds in the background mean.
• Speed Dialing to transfer a call to a Voice Mail box.
• Three-Way calling instructions.
• Trunk Queuing to place a call outside the system.

** These optional features must be ordered by your telephone coordinator and there is an additional cost.

Line Drawings of AT&T equipment with identification of buttons. Please print out for reference in instructions.

2500 Single line set
8410 Digital set (the 10 button small digital)
8434 Digital Console

On Single line phones: FLASH, RECALL, TAP, & R all indicate the same button. Any single line set without this button will have to use the Switchhook button instead.